Values and Guiding Behaviors

•       Accountability
We hold ourselves accountable for our own performance, our unit’s performance and that of the Red Cross

–        Take ownership for the end result and be accountable for one’s part

–        Focus on “what more can I do?”, fix the problem, not the blame

–        Focus on finding solutions and achieving responsible results, be agile and adaptive in doing so

–        Make timely and effective decisions

–        Keep promises, follow through on commitments

–        Actively support decisions once they are made

–        Have the courage and willingness to rethink ideas to solve problems and create opportunities

•         Collaboration
We collaborate and work as one Red Cross team

–        Consider the best interest of those we serve and the Red Cross, whether acting alone or with teammates

–        Take responsibility for identifying stakeholders, considering their needs and bringing appropriate resources to achieve broader success

–        Seek and build collaborative relationships

–        Work across organizational and geographic boundaries, rather than within silos

–        Communicate proactively and share information and knowledge with others

–        Support others through appreciative and constructive feedback

–        Take pride in the accomplishments of the team

•         Commitment to Results
We demonstrate the drive, perseverance and commitment to get results

–        Display a sense of urgency about getting results

–        Anticipate problems and take appropriate preventive action

–        Innovate to improve efficiency and effectiveness

–        Take responsibility for quality, seek to understand fully the root causes of problems and be persistent in achieving high quality results

–        Demonstrate courage to speak up about difficulties, mistakes and problems and offer solutions

–        Balance risks and opportunities to the organization

•         Trustworthiness
We act with integrity, respect and openness, and are trustworthy

–        Treat people with dignity

–        Inspire trust through own actions

–        Value the diverse talents, skills, and experience of individual team members

–        Value, respect and be open to point of view of others

–        See the best in people and assume positive intentions

–        Set aside distractions to be present with people

–        Listen with curiosity, seeking to understand others

–        Talk directly to an individual when there is a concern or problem, avoid triangular communication

•         Humanitarianism
Our passion for our humanitarian mission is reflected in what we do and how we work

–        Actively support the vision, strategy and values of the organization

–        Maintain a positive, confident, optimistic attitude, especially in the face of challenges

–        Demonstrate the highest level of integrity and stewardship by operating in the best interest of those we serve and those who trust us with their contributions

–        Openly recognize and appreciate others’ efforts and achievements

–        Exhibit patience, understanding and compassion

–        Foster a positive and fun environment, celebrate achievements